Improving Our Reliability

EOS—Entrepreneurial Operating System— is a business managerial system that gives a company the framework to create a clear vision, simplify processes, increase accountability and uncover issues. AFI was first introduced this system in early 2018 and started to implement it’s principles through-out the rest of that year. Implementer Joe Paulsen, led us through the first full year of the program and guided us through streamlining our departments and processes. He challenged us to set new types of goals and to fight the temptation to go back to our “norm”. The ground level of the system is based on weekly “perfect” meetings in which there is no time allotted to tangents or story-time. The meeting is focused on finding issues in the company, solving them, and holding someone accountable to the solution.

 

The result has been a contagious culture of improvement. 2019 was the first calendar year for AFI to use the system to drive towards our goals. While we didn’t hit all of our goals, we can see that the collection of new data, putting people in the right seats, and continually improving the company culture will drive us into an improved future. EOS has pushed us to spread responsibility throughout the company and take on challenges that face each department with more focus. That focus will improve the product that AFI puts out on a daily basis and increase our reliability to our customers.

 

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